Evo Casino's Terms and Conditions

1 General Terms & Conditions

Evo Casino (hereinafter referred to as the "Platform" or "we") is an internationally licensed online Sports Betting and casino platform. These Terms and Conditions apply to the use of all services provided by Evo Casino.

By using our website and mobile application, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. If you do not agree with any part of these terms, please refrain from using our platform.

Evo Casino reserves the right to amend these Terms and Conditions at any time without prior notice. However, for significant changes, registered members will be informed via email or app notification. Continued use of the platform after any update will be considered acceptance of the revised terms.

These Terms and Conditions are available in both Bengali and English. In the event of any ambiguity, the English version shall be considered the definitive version.

2 Account Registration & Eligibility

The following conditions must be met to open an account and place bets at Evo Casino:

• You must be at least 18 years old to register.
• Each individual is permitted to hold only one account.
• All information provided at registration must be accurate, complete, and up to date.
• Your account login credentials (username and password) must be kept strictly confidential.
• Your account must not be shared with or used by any third party.
• Any changes to your account information must be reported to Evo Casino immediately.

As part of the identity verification (KYC — Know Your Customer) process, Evo Casino may request a national ID, passport, or other government-issued document. Withdrawals cannot be processed until KYC verification is complete.

3 Deposit & Withdrawal Policy

Evo Casino supports deposits and withdrawals via bKash, Nagad, Rocket, and other popular mobile banking methods in Bangladesh. The following payment rules apply:

• The minimum deposit amount is BDT 500 and the minimum withdrawal amount is BDT 500.
• Daily deposit and withdrawal limits are determined by your account level and VIP status.
• Withdrawal requests are typically processed within 15 minutes to 24 hours.
• Withdrawals can only be made using the same method that was used for the original deposit.
• Transfers to third-party accounts are not permitted.
• Withdrawals will remain on hold until KYC verification has been completed.

Evo Casino reserves the right to place a hold on withdrawals if fraudulent or suspicious activity is detected, until the investigation is complete. In such cases, the member may be required to submit relevant documentation.

All transactions are secured with SSL encryption. Evo Casino will never ask for your password or payment details by email or phone — if you receive such a request, contact customer service immediately.

4 Bonus & Promotion Terms

Bonuses and promotional offers at Evo Casino are provided subject to specific terms. Each offer has its own detailed conditions, which are clearly stated on the promotions page.

• The welcome bonus is available to new members only and applies once on the first deposit.
• To withdraw bonus cash, you must meet the applicable wagering requirements (typically 10x–30x).
• If you attempt to use a bonus across multiple accounts, all associated accounts will be closed.
• If the wagering requirements are not met before the bonus expires, the bonus will be forfeited.
• Bonus usage may be restricted in certain betting markets.
• For free bets, only the winnings can be withdrawn — the original bet amount is not withdrawable.

5 Betting Rules

The following rules must be followed when placing bets at Evo Casino:

• Once a bet has been confirmed, it cannot be cancelled or changed.
• If incorrect odds are displayed due to a technical issue or system error, Evo Casino reserves the right to void the affected bets.
• Match fixing or betting using insider information is strictly prohibited.
• Odds in live betting are subject to change; the odds at the time the bet is confirmed are final.
• If a match or event is cancelled, bets are generally refunded; however, exceptions may apply depending on competition rules.
• Accumulator bets can be placed by combining multiple selections; however, if one bet is voided, the entire accumulator may be affected.

For any betting-related dispute, Evo Casino's decision is final. However, all disputes are reviewed fairly and transparently.

6 Prohibited Activities

The following activities are strictly prohibited on Evo Casino and may result in permanent account closure:

• Opening or operating more than one account.
• Placing bets using automated bots, scripts, or software.
• Abusing bonus offers or engaging in bonus hunting.
• Engaging in money laundering or suspicious financial activity.
• Attempting to gain unauthorized access to another member's account.
• Attempting to hack the platform's security systems or software.
• Operating an account using a false identity or forged documents.

7 Privacy & Data Security

Evo Casino treats the protection of your personal information as its highest priority. We comply with international data protection regulations.

• Your personal information is used solely for the purpose of providing our services.
• Your information is never sold to third parties.
• Information may be shared with regulatory authorities if required by law or for fraud investigation purposes.
• All transactions and personal data are protected with SSL encryption.

To learn more about our privacy policy Privacy Policy Page View.

8 Responsible Gaming

Evo Casino firmly believes that betting should be a form of entertainment, not a burden. We encourage all members to play responsibly.

• You can set daily, weekly, or monthly deposit limits at any time.
• You can use the self-exclusion feature to deactivate your account for a specified period.
• Reality check notifications will remind you of your session duration at set intervals.
• Our support team is available to connect you with professional assistance whenever you need it.

For more information about Responsible Gaming Responsible Gaming Page View.

9 Account Suspension & Closure

Evo Casino reserves the right to suspend or permanently close an account under the following circumstances:

• Any violation of these Terms and Conditions.
• Providing false or incomplete information.
• Failure to cooperate with the KYC verification process.
• Account inactive for an extended period (more than 12 months).
• Detection of suspicious or fraudulent activity.

Members may request account closure at any time. Any withdrawable balance will be returned to the member's registered payment method before closure; however, any bonus balance will be forfeited.

10 Dispute Resolution

If a dispute arises with Evo Casino, please contact our customer service team first. We aim to resolve all complaints within 48 hours.

• If a complaint is not resolved within 30 days of submission, the matter may be referred to independent mediation.
• In the event of a dispute regarding betting outcomes, server logs and records will serve as the final evidence.
• Funds related to an ongoing dispute may be placed on hold.

Before taking any legal action, members are required to complete the internal dispute resolution process.

11 Limitation of Liability

Evo Casino shall not be held liable for the following:

• Bets or transactions cancelled due to loss of internet connection.
• Technical issues caused by third parties.
• Losses resulting from the user's own negligence (e.g., sharing your password).
• Service disruptions caused by force majeure or unforeseen circumstances.

Under all circumstances, Evo Casino's maximum liability is limited to the original amount of the transaction in question.

12 Applicable Law & Jurisdiction

These Terms and Conditions are governed by the regulations of the international gaming licensing authority. Evo Casino operates under a valid international license and complies with all directives issued by the regulatory body.

In the event of any dispute relating to these terms, the rules and regulations of the licensing authority shall apply. If any provision is found to be legally unenforceable, the remaining terms shall continue in full force and effect.